Frequently Asked Questions
Everything you need to know about shopping on the Google Store.
When will my order arrive?
Shipping times vary depending on your location and the shipping method selected at checkout. You can track your package's progress through the 'Order History' section of your account or via the tracking link sent to your email.
What is your return policy?
Most items can be returned within 15 calendar days of delivery. For Nest thermostats and certain other products, the window is extended to 30 days. Items must be in their original condition and packaging.
Do you offer international shipping?
The Google Store currently ships to specific countries and regions where our hardware products are officially supported. Please ensure you are browsing the store version for your specific country for accurate availability.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, American Express, and Discover. You may also use Google Pay or apply for financing through our partner, Synchrony Bank, for eligible purchases.
How do I claim a warranty for my device?
If your device has a manufacturing defect, you can start a warranty claim through our support center. Most Google hardware comes with a one-year limited warranty, though terms may vary by product and region.
Can I cancel or change an order after it has been placed?
You can usually cancel an order within a very short window after placement. Once the status changes to 'Prepared for shipment' or 'Shipped,' the order can no longer be canceled, and you will need to initiate a return instead.